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Frequently Asked Questions

Clear expectations, thoughtful planning, and no surprises.

How does Scenic Cellars work?

Scenic Cellars is a personalized wine concierge service. You share your preferences, availability, and group details — we design a custom tasting itinerary, coordinate with wineries, and manage reservations on your behalf.

Are you a winery or a booking platform?

Neither. We’re an independent wine concierge. We curate experiences and coordinate directly with wineries to secure well-paced, thoughtful visits tailored to you.

Can you guarantee I'll get a great presenter or pourer?

No one can guarantee which staff member will be pouring on a given day — schedules shift, and even the best wineries have an off day now and then. What we can do is plan around what we know: which properties tend to deliver strong, engaged tastings, what times of day tend to work best, and how to set your itinerary up for the best possible experience. It's not a guarantee of perfection, but thoughtful planning goes a long way.

Can we come with family or non-drinkers?

Yes. Additional guests and non-drinkers are welcome. Please include the names of all guests so we can coordinate properly. Note: Some wineries may restrict guests under 21 or charge entry or tasting fees for non-drinkers. We’ll always flag this in advance.

Can we book corporate or team experiences?

Yes. We design custom itineraries for small corporate groups, team outings, and private events. Reach out with your group size and goals for a tailored plan.

I have limited time — can you maximize it?

Absolutely. We optimize pacing, travel time, and experience quality — whether you have a half-day window or multiple days to explore.

Do you handle last-minute requests?

We’ll do our best, subject to winery availability. Short-notice or high-demand dates may require an additional planning fee.

Do I pay anything upfront?

Yes. A $50 non-refundable planning deposit is required to begin planning and is applied toward your final concierge fee.

Final balances paid by credit card will include standard card processing fees.

What do I receive after the deposit?

You’ll receive a preliminary itinerary outlining:

  • Winery flow and sequence
  • Tasting styles and experience types
  • Typical tasting fee ranges
  • Overall pacing and daily structure

Once you approve the plan and your concierge fee is paid, we release the winery names, addresses, and confirmations. That protects the relationships and insider access behind your itinerary.

When is the full itinerary delivered?

Once you approve your custom itinerary and the concierge fee is paid, we finalize reservations and send you complete confirmations, winery details, and contact info for every stop. We hold back the specific winery names until then because your itinerary reflects real research and relationships we've built — the same reason a travel agent doesn't hand over exact hotel names before booking. Once you're booked in, everything is yours in full.

What is the concierge fee?

  • $125 — One full tasting day
  • $200 — Two tasting days
  • $350–$400 — Corporate or group experiences

Your $50 planning deposit is credited toward your concierge fee, so a one-day plan is $125 total and a two-day plan is $200 total.

Are winery tasting fees included?

No. Winery tasting fees are set by each winery and are paid directly to them, either in advance or on the day of your visit.

Scenic Cellars invoices include an estimated winery tax to cover standard winery taxes. This tax only applies to the tasting fees, not to the concierge or Stripe processing fees.

What is your cancellation policy?

We want your experience to go smoothly! Please note:

  • Planning: Planning deposits and concierge fees are non-refundable once we begin working on your itinerary.
  • Winery appointments: Cancellations made less than 48 hours before a scheduled winery appointment cannot be refunded.

Thank you for understanding. This lets us give every guest our best service.

How many wineries will we visit in a day?

Typically two to three. That leaves time to taste at a relaxed pace, enjoy a meal, and never feel rushed.

How is this different from a wine tour company?

We don't run group tours or sell seats on a bus. We design a private itinerary around your preferences, coordinate directly with the wineries, and handle the reservations, so the day is yours. Transportation can be arranged through trusted local car services.

Transportation

Scenic Cellars doesn't operate its own fleet, but we're happy to arrange private car service on your behalf if you'd rather not drive yourself. Once your itinerary is confirmed and paid, we'll reach out to a trusted local driving company with your schedule and contact info (with your OK) so they have full context — no need to re-explain your day. From there, they'll contact you directly to confirm pickup and drop-off and handle pricing and payment.

What payment methods do you accept?

We accept credit cards. Standard card processing fees apply to credit card payments.

Still have questions?

We’re happy to help. Share a few details and we’ll guide you toward the right wine experience.

Ask Us Anything